Shipping Policy
Shipping Policy
Last updated: September 7, 2026
This Shipping Policy applies to orders placed through hilainesoftbra.com.
Order Processing
Orders require processing before shipment. Processing time is separate from the estimated delivery period.
Orders are generally processed on business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, holidays, or periods of high order volume.
Estimated Delivery Time
Estimated delivery is generally 7-15 business days after the order has been processed and shipped.
Business days do not include weekends or public holidays. Delivery estimates are provided for informational purposes and are not guaranteed arrival dates.
Shipping Regions
Available shipping destinations are displayed during checkout. If a destination cannot be selected or no shipping method appears, we may not currently ship to that region.
Shipping availability may change because of carrier coverage, legal restrictions, customs requirements, or operational limitations.
Shipping Charges
Applicable shipping charges are displayed during checkout before payment is completed. Charges may depend on the destination, selected shipping method, products, package weight, or active promotion.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking information may require several business days to appear or update after shipment. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Customs, Duties, and Import Taxes
International orders may be subject to customs inspections, duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Hilaine does not control or determine the amount of customs charges.
Customers are responsible for understanding the import requirements that apply in their destination.
Customs and Carrier Delays
Delivery may be delayed by customs processing, carrier disruptions, severe weather, holidays, public emergencies, inaccurate delivery information, local delivery conditions, or other events outside our reasonable control.
Hilaine is not responsible for delays caused solely by customs authorities or shipping carriers. However, our support team may assist customers with available tracking information.
Correct Shipping Information
Please verify your name, shipping details, and other order information before completing checkout. Hilaine is not responsible for delivery problems caused by incomplete or incorrect information provided by the customer.
If you notice an error, contact us immediately. We cannot guarantee that shipping information can be changed after processing has started.
Undeliverable, Refused, or Unclaimed Packages
If an order is returned because it was refused, unclaimed, or addressed incorrectly, the customer may be responsible for reshipping fees and other carrier or customs charges, where permitted by law.
Any refund issued for an undeliverable or refused package may exclude shipping, return, customs, or handling fees incurred by Hilaine, unless applicable law requires otherwise.
Lost Packages
If tracking shows no movement for an extended period or you believe your package has been lost, contact us at contact@hilainesoftbra.com.
We may need to open an investigation with the shipping carrier. Carrier investigations and resolutions may require additional time.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping information on your order;
- Check around the delivery location;
- Ask other members of your household or building;
- Contact the carrier for delivery details;
- Contact Hilaine if you still need assistance.
Claims involving delivered packages will be reviewed individually and may require confirmation or investigation by the carrier.
Separate Shipments
Products in the same order may occasionally be shipped separately. When this occurs, you may receive more than one package and more than one tracking number.
Damaged Packages or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact us promptly. Include your order number and clear photographs of the product and packaging so that we can review the issue.
Contact
For questions about shipping or tracking, contact:
We reply within 24-48 hours.